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Our Guide to Ordering

Order Confirmation and Payment

Customers will receive an order confirmation via email, on all submitted orders. It is the customer's responsibility to review the order for accuracy and report any discrepancies in product, quantity, shipping information, etc. Inaccuracies must be reported within 24 hours of order placement.

Vermont Farm Table requires a 50% deposit for orders over $1,000 to begin production. The remaining 50% is due prior to shipment. Orders less than $1,000 must be paid in full at the time the order is placed. Vermont Farm Table accepts cash, check and all major credit cards. Prices are subject to change without prior notice. Please be sure to contact us directly regarding any pricing questions or concerns.

Lead Time

Our current lead time for production is 2-6 weeks. This can change slightly throughout the year, so please be sure to confirm with us if you are trying to hit a specific date. We will do our best to accommodate you! Please keep in mind that this lead time does not include shipping/transit time.

Order Modifications and Cancellations

Once your order payment has been received, you may cancel or adjust the original order within 72 hours without incurring additional charges. In most cases, your made-to-order furniture will be in our production process after the 72 hour grace period. 

Return & Exchange Policy: Custom Orders or Made to Order Products (Furniture)

Our custom order and made to order programs allow you to specify the exact size and specifications you desire. We work with you individually on each order to ensure that we achieve your vision. We understand that buying custom furniture is a big decision and we work with every customer to set clear expectations of quality, wood character, color, and delivery timing prior to processing your order. If needed, you will receive detailed drawings, supporting images, and specifications for your approval. A fee of $95 will be charged for all shop drawings. This charge will be credited to your custom order upon purchase. At minimum, a verbal approval and payment is required before we begin any custom work. Upon receipt of your payment we will begin your custom project. Your project’s delivery date will be finalized once payment is received. Your completed project will be shipped once all balances are paid in full, no exceptions. Custom orders are non refundable following the 72 hour grace period from the time that payment is received. Due to the unique nature of custom pieces, all sales are final on custom orders and made to order products.

Return & Exchange Policy: In Stock Products (Kitchenware & Retail Store Sales)

If within the first 30 days after receiving any standard product you do not remain completely satisfied with your purchase, we will provide you with an exchange or refund for the price of your piece with a valid receipt. The product must be in new condition. This policy excludes furniture purchases, which are non-returnable. Items purchased on sale are also non-returnable. 

Warranty

We want you to be completely happy with your new furniture and we stand behind our products. Each Vermont Farm Table piece is handcrafted to the highest standards of care and commitment to quality. If you are displeased with a product you have received we will work with you to resolve the issue, however, many characteristics of natural wood are subjective. Should our furniture fail because of workmanship or a failure of the wood materials, we will either repair or replace it. Some customer requested wood species, finishes, and modifications are excluded. Repair or refund is at the sole discretion of Vermont Farm Table.

White Glove Delivery

Once your furniture has been picked up from our woodshop in Bristol, Vermont, it can take an additional 1-3 weeks until delivery to our East Coast customers, and 2-5 weeks to our West Coast customers. Each route is pre-determined, and because we are not exclusive to this carrier, they must plan appropriately and efficiently in order to accommodate top-notch service to every customer. Our partner, Handcrafted Delivery, will reach out to you directly a few days before they are in your area to schedule a delivery time that works best with your schedule. Please let us know if you expect to be away for a number of days within this expected delivery range and we will be happy to accommodate.

Handcrafted Delivery is known nationally for their outstanding service. “White Glove" means that you will not need to assist with carrying the furniture into your home. Our partners offer insurance, stair carries, and packaging disposal - all for your convenience. All products are shipped blanket wrapped and fully assembled. Shoes off at the door? No worries. It's Handcrafted's commitment to treat every home with absolute care and respect. Please let us know when placing your order if your delivery will require any special services.

After your furniture is placed in your home, Handcrafted Delivery will ask that you fully inspect the shipment, and sign a receipt of delivery acknowledging that the product is correct as ordered, and not damaged. It is absolutely essential that you fully inspect the product prior to signing and accepting the order. If you accept a damaged shipment you take full responsibility for the cost of the repair or replacement as well as any return shipping charges. If in doubt, inspect the shipment while the carrier is on location and immediately photo document the area in question. This includes major breakage, scratches, chips, splinters and abrasions not intended in the original product construction. If you reject the shipment due to damage, the cost of the return shipping will be covered by the carrier. Vermont Farm Table will repair or replace your damaged or defective furniture at our cost and/or give you a full refund as long as you have followed these return instructions. Repair or refund is at the sole discretion of Vermont Farm Table.

Furniture Delivery: Will it fit?

We are here for your delivery day success. If you have a question concerning your new furniture and whether it will fit into its final delivery location- ask us!  We have a lot of experience in this area and can often customize your furniture to specific constraints. Email us for detailed product dimensions on any item in question. When planning for and considering your furniture delivery please remember to consider elevators, stairwells, corridors, around corners, through doorways and past any obstacles that might stand in the way.  As much as we are here to help, you, the customer, are ultimately responsible for ensuring that the furniture will fit into your delivery location. Unfortunately, furniture may not be retuned to Vermont Farm Table due to complications regarding physical delivery of your order. Vermont Farm Table will not issue refunds in the event that the furniture does not fit in your space. 

Measurements

All measurements presented on this web site and contained within your order details are estimations only. Wood is a natural material that will expand and contract during the cycle of a calendar year. Changes in humidity and prolonged exposure to sun, water, and air will affect natural wood products.  In addition, Vermont Farm Table routinely works with unique and limited supply materials that may not match specifications presented on the web site or in your order details. Table top thickness dimensions are accurate with a tolerance of +/- 0.25". This standard does not apply to reclaimed materials. Reclaimed materials will be finished at a maximum yield and/or to the thickness of your choice when that measurement is less than the maximum yield of the material. Overall furniture measurements (length, width and height) are accurate within +/- 0.50". If you require a critical dimension in either wood thickness or overall size, this must be explicitly identified in your order details only by the wording "Critical Dimension". 

Wood Characteristics, Quality, and Age

Each piece of furniture we produce is individual and unique. We use a variety of new woods as well as historic materials that may be several hundreds of years old. Our historic materials inherently have less consistency and are more subjective to each individual eye. The beauty in our furniture is not in its perfection but rather in its utility, overall quality, and long-term durability. We cannot guarantee that any two pieces will be identical. This applies to individual pieces of wood, knots, wood/stain colors, "character marks" such as nail holes, scratches, and open cracks, etc. Our furniture is non returnable due to wood movement, knots, nail holes, open cracks, dimensional qualities, and other natural features of solid wood construction.

Color, Stains, and Matching

At Vermont Farm Table we offer the ability to choose exactly what you desire for color, stains and finishes. Under our custom finish program we cannot guarantee that every board or square inch of your furniture will match an approved sample exactly. Wood is a natural material that varies in grain pattern, color, and texture from inch to inch. We offer no guarantees for color matching and our furniture is non returnable due to color, stain, paint, and matching issues.

Samples

Samples are intended for grain, texture, and color approximations. Wood is a natural material and can vary significantly from board to board. Vermont Farm Table makes no guarantees that our samples fully represents the variation expected across the species chosen. Our products are non-returnable due to variation between samples and final products.